Frequently Asked Questions
Find answers to common questions about our services
Booking & Payment
How do I book a package?
Browse our packages, select your preferred option, fill in traveler details, and proceed to payment. You'll receive instant confirmation via email and SMS.
What payment methods do you accept?
We accept credit/debit cards, net banking, UPI, and digital wallets. All transactions are secured with SSL encryption.
Can I pay in installments?
Yes, we offer EMI options on select packages. You can choose EMI during checkout for bookings above a certain amount.
Cancellation & Refunds
What is your cancellation policy?
Cancellation charges vary based on timing: 30+ days (25%), 15-29 days (50%), 7-14 days (75%), less than 7 days (100%). Refer to our Terms & Conditions for details.
How long does it take to process refunds?
Refunds are processed within 7-10 business days after cancellation approval. The amount will be credited to your original payment method.
Can I modify my booking?
Yes, modifications are subject to availability and may incur additional charges. Contact our support team at least 15 days before departure.
Travel Documents
What documents do I need for domestic travel?
For domestic travel, carry a valid government-issued photo ID (Aadhar, PAN, Passport, Driving License). Some destinations may require additional permits.
Do you help with visa processing?
Yes, we provide visa assistance for international packages. Our team will guide you through the documentation and application process.
Package Details
What's included in the package price?
Package inclusions vary but typically cover accommodation, meals (as specified), transfers, sightseeing, and applicable taxes. Check individual package details for specifics.
Can I customize a package?
Absolutely! We offer customization options for most packages. Contact our team with your preferences, and we'll create a personalized itinerary.
Is travel insurance included?
Travel insurance is not included unless specified. We strongly recommend purchasing comprehensive travel insurance for your trip.
Customer Support
How can I contact customer support?
Our support team is available 24/7 via phone, email, and live chat. You can also reach us through our Contact Us page.
What if I face issues during my trip?
Contact our 24/7 emergency helpline immediately. Our team will assist you in resolving any issues during your journey.